Docket No. RMU 89-24 "Complaint Procedures," requires Lyon Rural Electric Cooperative to inform our membership annually, that should you have a complaint concerning your billing, you may call Lyon Rural Electric Cooperative at 712-472-2506 or you can write to Lyon Rural Electric Cooperative, P.O. Box 629, Rock Rapids, IA 51246. The staff in the front office will be able to assist you. Should your complaint require more in depth checking, please contact our Member Service Director, Larry Wibben.
If your complaint is related to the Lyon Rural Electric Cooperative service rather than its rates, and Lyon Rural Electric Cooperative does not resolve your complaint, you may request assistance from the Iowa Utilities Board at 1375 East Court Ave, Rm. 69, Des Moines, Iowa 50319-0069, or toll free 1-877-565-4450.